About Us

We bring over 100 years of combined expertise in the Diagnostic Imaging Equipment Service Industry. Specifically, we are a veteran-led company with proficiency in all local, state, and federal facilities. To include but not limited to, safety protocols and criteria to documented procedures. With this in mind, every detail is significant, from the beginning of a project to its completion. Our attention to detail is what separates CHR from the rest.

Founding

With over 20 years of diagnostic imaging equipment installation and site preparation experience specific to the industry, Mark Collins established CHR & Associates, Inc. in 2000 after realizing a very specific need in the advancing field of diagnostic imaging. Similarly, other companies were able to offer specific but limited services to healthcare clients. Whereas, Collins was determined to provide a one-stop shop for large imaging equipment manufacturers and medical facilities by outfitting those clients with a full-range of equipment services.

Today, CHR & Associates is able to provide technically nuanced, schedule and budget-conscious imaging equipment retrofit services, new equipment installations, specialized MRI shielding, MRI elevated flooring panels, equipment chillers, and site preparation. In essence, CHR is proud to deliver this broad scope of services. Coupled with, a dedicated staff whose mission is to maintain a current knowledge base with all diagnostic imaging equipment and its technological advancements.

Given these points, Collins has successfully provided medical imaging equipment services in healthcare facilities of all sizes–from large hospital site preparation to basic clinical installations, retrofits, medical equipment relocation, and other specialty services–CHR is now a recognized, multi-vendor industry leader throughout Texas, the Midwest, the Southwest, and the Caribbean.

Professionalism

CHR is immensely experienced in working in patient care environments, with the ability to interact effectively with imaging directors, facility directors, clinical technicians, manufacturers, doctors, nurses, and infection control and maintenance personnel. Infection control and life safety procedures are paramount; we maintain the highest safety standards that meet and/or exceed all hospital and clinical safety criteria.

CHR has earned its reputation by working with various equipment manufacturers and numerous healthcare facilities throughout the state of Texas and the southern United States for over 15 years. We provide all necessary disciplines required for any size project including–but not limited to–architectural, mechanical, electrical, plumbing, and structural engineering; radiation physics; plan review assistance and consulting; coordination with the departments of health, departments of licensing and regulations, and The Joint Commission (JCAHO).

Guidance

Our staff isn’t just highly technical; we also have expertise in healthcare consulting. To emphasize, we don’t just walk the technological walk. We can talk the talk with your administrative management staff as well. Ultimately, we ensure all levels of professionals within your facility feel comfortable with the process. So, from start to finish, we’re in this together.

Communication

CHR understands that your time is valuable. You have enough work to handle without having to oversee a facility project—no matter how all-encompassing or minimal that undertaking might be. That’s why CHR provides an on-site supervisor and project manager to maintain your specific project and interact directly with all applicable facility and manufacturing personnel. Among other measures, we conduct regular project status meetings, inform key personnel of project updates and possible other conditions; providing all required documentation and certifications as necessary.

Budget Conscious

We know you don’t like surprises–and neither do we. Our no-cost, physical on-site consultation within your facility will produce a cost estimate and work scope necessary to meet project expectations. Because of this unique service offering, we are able to provide excellent customer cost forecasting with minimal down-time… and our clients love us for it!

Schedule Conscious

CHR understands the importance of the customer’s patient imaging schedule. In addition, your diagnostic imaging equipment is an essential component in providing excellent patient care and meeting quality standards. Also, your equipment provides an additional source of revenue that, for some facilities, is necessary to remain fiscally viable. More importantly, we involve all key personnel and vendors in developing and maintaining a site and equipment-specific project schedule. Thus, allowing for expeditious delivery and installation of equipment while minimizing customer down-time and possible mobile scanner fees.

Quality Policy

CHR & Associates, Inc. will meet or exceed customer expectations for quality and timely equipment installation service. We will continually upgrade our knowledge, skills, and capabilities. To aid us in meeting these objectives, the company and its employees recognize the following to be matters of policy:

1. Adherence to a documented quality and production system which addresses ISO 9001 requirements.
2. Periodic audits of the quality and production system.
3. Continuously improving processes.
4. Formal employee training programs.
5. All employees are responsible for the quality of their work.
6. All employees are responsible for ensuring that we do not pass inadequate service or erroneous information on to the next operation, employee or user.